Refund policy

Satisfaction Guarantee & Exchanges

We want you to love your Rust & Rose experience. If you're not completely happy with your purchase, reach out within 30 days of receiving your order. We’re happy to offer exchanges or store credit — no cash refunds.

• Proof of purchase is required
• Products must be unused and returned at your expense
• No restocking fees

Damage Claims

If your order arrives damaged, we’re here to help.

• Report within 7 days of delivery
• Email contact@rustandrose.co with:
  • Your order number
  • A description of the damage
  • Clear photos of the damaged item and the packaging (inside and outside)

Missing or Stolen Packages

Once your package is scanned by the carrier, it becomes their responsibility.

• Check your tracking link for delivery updates
• Contact the carrier directly if marked as delivered but not received
• For peace of mind, consider shipping to a location where someone can accept the delivery